Case Studies

Production outcomes, not slideware.

A sample of engagements we've shipped across industries.

Utilities

North American Utility

Challenge

Legacy reporting systems and fragmented telemetry data preventing operational visibility.

Approach

Modern lakehouse architecture (Databricks + Delta) with AI-enabled operational reporting and embedded BI.

Outcome

Centralized operational intelligence with reporting cycle times cut from days to minutes.

70%
Faster reporting
42
Data sources unified
9
Production AI workflows
SaaS

Vertical SaaS Platform

Challenge

Flat NRR with high mid-market churn and no visibility into expansion signals.

Approach

AI-powered health scoring, CSM copilots, and an expansion play system embedded into Salesforce.

Outcome

NRR climbed from 104% to 121% in three quarters with expansion ARR up 47%.

+17pts
NRR uplift
+47%
Expansion ARR
32%
Churn reduction
MSPs

Top-50 MSP

Challenge

Ticket overload from ConnectWise with rising MTTR and margin compression.

Approach

AI ticket triage + auto-summary copilot integrated into PSA, with executive analytics layer.

Outcome

Cut MTTR by 38% and recovered 12 points of gross margin within two quarters.

38%
MTTR reduction
+12pts
Gross margin gain
61%
Tickets auto-triaged
Healthcare

Healthcare SaaS Provider

Challenge

Clinicians spending hours per week navigating fragmented knowledge systems.

Approach

HIPAA-aligned RAG copilot with evals, audit trails, and EHR integrations.

Outcome

Saved 6.4 hours/clinician/week with measurable accuracy gains and full auditability.

6.4
Hours saved / week
+22%
Accuracy uplift
100%
Audit coverage
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