StratApps - The Strategic Applications Company

Designed to streamline business processes and enhance organizational efficiency.

StratApps transforms customer success and support with Artificial Intelligence and deep learning, delivering tailored solutions that drive engagement, satisfaction, and growth.

box-client1
box-client2
box-client3
1 +
Satisfied
Customers
1
Years in the industry
1 +
Satisfied customers
1 +
Completed projects
1
Innovations (Accelerators)

Implementing successful customer success involves several key steps:

01 01

Define Goals and Objectives

Clearly outline what you aim to achieve with your customer success efforts. Whether it’s reducing churn, increasing upsells, or improving customer satisfaction, having defined goals is crucial.

02 02

Understand Your Customers

Develop a deep understanding of your customers’ needs, pain points, and goals. This involves gathering feedback, conducting surveys, and analyzing customer data to identify patterns and trends.

03 03

Segment Your Customers

Not all customers are the same. Segment your customer base based on factors such as industry, company size, usage patterns, and engagement levels. This allows you to tailor your customer success efforts to the specific needs of each segment.

04 04

Develop Customer Success Plans

Create customized success plans for each customer segment based on their unique needs and goals. These plans should outline the steps needed to help customers achieve success with your product or service.

05 05

Provide Proactive Support

Anticipate your customers’ needs and provide proactive support to address issues before they arise. This could involve offering personalized recommendations, conducting regular check-ins, and providing educational resources.

06 06

Measure and Track Success Metrics

Define key metrics to measure the success of your customer success efforts, such as customer satisfaction scores, retention rates, and upsell/cross-sell revenue. Continuously monitor these metrics to gauge the effectiveness of your strategies and make adjustments as needed.

07 07

Iterate and Improve

Customer success is an ongoing process. Continuously gather feedback from customers, analyze results, and iterate on your strategies to improve outcomes over time.

08 08

Proactive Customer Communication

Communication:Employ AI to initiate proactive communication with customers about known issues, updates, or relevant information, ensuring transparency and reducing inbound queries.

Helping fast moving customers scale with purpose.

Empowering fast-moving customer to scale with purpose through agile solutions, strategic guidance, and personalized support tailored to their unique growth trajectory.

Mission History Vision

Our mission is to empower fast-moving customers to scale with purpose by providing them with agile solutions, strategic guidance, and personalized support tailored to their unique growth trajectory. We are committed to enabling our clients to achieve their business objectives efficiently and effectively.

Since our inception, we have been dedicated to understanding the evolving needs of fast-moving customers and helping them navigate the complexities of scaling their businesses. With a focus on innovation and customer-centricity, we have continuously adapted our offerings to stay ahead of the curve and deliver exceptional value to our clients.

Our vision is to be the trusted partner of choice for fast-moving customers seeking to scale their businesses with purpose. We aspire to be recognized for our commitment to excellence, our passion for driving customer success, and our ability to provide innovative solutions that enable our clients to achieve their growth goals. Through strategic collaboration and relentless dedication, we aim to empower businesses to realize their full potential and make a meaningful impact in their industries.

Customer's Satisfaction
90%
Customer Rate
80%
Consulting Services
95%

Solutions to Help Businesses Stay Up and Running.

We transform the way in which working capital solutions are delivered to large corporates. Our team combines technology and financial services expertise.
/1
We present a groundbreaking solution with proven CSaaS (Customer Sucess as a Service)
We help financial institutions, from banking and insurance to wealth management and securities distribution, manage risks and serve customers.
/2
Analytics Transformation for Business and Technology
We are focused on helping our industrial clients, across all sectors, mobilize their organizations to deliver sustainable results.
/3
BI and Reporting Infrastructure is built right, from the group up.
Healthcare and Life Sciences companies must identify ways to deliver better value for patients, fuel innovation and reduce the cost and complexity of operating systems.
/4
Built for Sales and Marketing Organizations.
We provide deep experience across the oil & gas and utilities & renewables sectors to deliver operational excellence and fuel strategic growth.

About Us

StratApps, headquartered in Silicon Valley, is a Global Solutions and Products company focused on enabling organizations to use data as a growth lever. With more than 7 years of experience in helping organizations realize the value of analytics, whether they are startups or Fortune 500 companies, our customers have the data to make informed decisions to increase profits, optimize utilization of resources, reduce waste, and focus on areas of growth. 

Contact Info

42840 Christy Street, Suite 223, Fremont, CA 94538, US
info@stratapps.com
510-770-1222

Let us help you get your project started.

Contact us
+44(0)20 3156
+1 866 512 0268

Start your project